If you have a change in circumstances which is causing you concerns about making your repayments, please get in touch with us as soon as you can.
The easiest way to contact us is by calling 01603 801 911
Help & support
We have a number of options available to you if you’re struggling with your repayments and will work with you to find the best solution based on your individual circumstances.
If you’re experiencing life events which affect more than just your finances, we have a dedicated team on hand to assist you. You can contact this team by whichever method you feel most comfortable. You can even authorise a friend or family member to talk to them on your behalf.
By phone: 01603 801 911
By email: email@example.com
Life events can affect more than just your finances and it can be hard to know where to seek help when you need it. Below you’ll find details of several websites and charities that offer financial, legal and emotional support. Each of these offers free, confidential and impartial advice on any concerns you may have.
Financial Conduct Authority (FCA) – The FCA regulate financial services providers to ensure they are operating in an honest, fair and effective way. By making sure the market works well, they are also ensuring customers are treated fairly. As the regulatory body for the UK’s consumer credit sector, although not acting directly as a consumer champion in the same way as StepChange or Citizens Advice, one of the FCA’s key statutory objectives is to protect consumers from unfair, misleading, and unscrupulous practices.
Financial Ombudsman Service – If you have made a complaint to any financial services company and have been unable to resolve the dispute, or are dissatisfied with the outcome, you can contact the Financial Ombudsman Service (FOS) to investigate. The FOS is an impartial dispute resolution service for customers who are not satisfied with the response to a complaint they have received from a company that provides financial services. Upon referring a complaint to FOS, they will investigate your dispute carefully and make a decision in either your favour or in that of the firm you are complaining against.